What are your delivery charges?
Can orders be delivered overseas?
How quickly will I get my order?
Can I get my order delayed so that it is sent out on a certain date?
Will I always get a despatch note by post?
Why do I have to pay postage on some items and not on others?
I’ve received part of my order today - where is the rest?

What are your delivery charges?

There is free delivery for all Oxfam Unwrapped orders.

For goods from our Second-hand Store or Ethical Collection, there is a delivery charge of £3.50 per order, which means you can add more to your basket without increasing the delivery costs! This is for UK delivery only, and excludes items which are sent by courier.

Can orders be delivered overseas?

Oxfam Unwrapped orders can be sent overseas, although there maybe an Oxfam Unwrapped in the country you are looking to send the gift too. In which case, it will be quicker and easier for you to order from their site. You can find links to the other sites on the the Oxfam International Unwrapped page.

Currently, we don’t allow goods from our Second-hand Store or Ethical Collection to be delivered internationally. This is something we're looking to introduce as we develop Oxfam's Online Shop further.

How quickly will I get my order?

Your order will be despatched within three working days of receipt. If you have ordered items from different departments (e.g. Oxfam Unwrapped and Ethical Collection), you will receive separate parcels. If you have ordered several donated items and they are stocked at different shops, you will receive a parcel from each shop.

• Oxfam Unwrapped orders will be sent by 1st class post.
• Ethical Collection orders weighing more than 1 kg will be sent by courier, or by 2nd class post if the total weight is less than 1 kg.
• Goods purchased from our Second-hand Store will be sent by the individual Oxfam shops, and will be sent by 2nd class post, or by Special Delivery for items worth more than £32. Some items may be sent by courier, and you will be able to see this in the product information for these exceptions.

Can I get my order delayed so that it is sent out on a certain date?

If you order on-line or by phone, you can specify a date for when an Oxfam Unwrapped gift should be opened, which will be printed on the envelope. However, we currently don’t offer the facility to delay the despatch of the order, nor is this offered on goods from our Second-hand Store or Ethical Collection. If you prefer, you can order the gifts to be sent to yourself, and forward them on at the appropriate time.

Will I always get a despatch note by post?

Currently we send despatch notes for any Oxfam Unwrapped purchases by post, containing details of the whole of the Oxfam Unwrapped order. This will either accompany the order or be sent separately if the gifts are to be delivered directly to the recipients.

A delivery note will also accompany goods from our Second-hand Store and Ethical Collection, but this won’t include the value of the products in case they are being sent directly to a recipient as a gift. It will just detail the products, so that the recipient can ensure that everything has been delivered correctly.

Why do I have to pay postage on some items and not on others?

We’ve factored the very small postage cost associated with Oxfam Unwrapped gifts into the price of the gift. For goods from our Second-hand Store or Ethical Collection, we’ve estimated that £3.50 will be the average postage and packaging cost. Rather than factoring this in to the cost of your order, it was clearer to add this as a separate delivery charge. We may change the costs in the future, depending on the postage costs we incur.

I’ve received part of my order today - where is the rest?

Oxfam Unwrapped, Ethical Collection products and Second-hand Store goods are all sent from different places. The aim is to despatch all goods, whether by courier or Royal Mail post, within three working days. So you may receive different parts of your order at slightly different times, but we estimate you should receive all of your order within seven working days of you placing the order. Please do contact us if you have any problems.