We have calculated how much money it is costing Oxfam every time someone cancels, in terms of administrating their application, arranging an early refund, finding someone to replace them, and all the staff hours and communications involved. This increased fee now covers these costs.
We have learnt by experience that having drop out dates within a week of the festival doesn't give us enough time to find replacements, and inform them accordingly.
If you can't make it to a festival at the last minute because of illness, or some other unavoidable complication, please call us to let us know, and if you provide a valid sick note or other documentary evidence, we will consider your case regarding getting your deposit back, minus an admin fee.
if you drop out of 1 or more festivals before the cancellation date, you will lose £20 deposit per festival you drop out of, up to your full deposit
if you drop out of 2 or more festivals before the cancellation date all at the same time, you will lose a max of £40 of your deposit
Dropping out after the cut off date
if you drop out of 1 or more festivals after their cancellation dates, you will lose your full deposit
if you drop out of 1 festival after the cancellation date, but work 1 festival, you will lose £40 of your deposit
Dropping out of Glastonbury
If you drop out of Glastonbury BEFORE the cancellation date, but after we have sent you your festival pack, we need the full pack back to refund your deposit minus £20.
If you drop out of Glastonbury AFTER the cancellation date we will refund your deposit minus £40, if you return the pack.
No shows
If you don't turn up to 1 or more festivals and don't contact the office to let us know, you will forfeit your full deposit, and be denied from applying to future festivals with Oxfam, and other Glastonbury festival stewards / volunteering organisations.
